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Help for customers.

Exemore assists fashion wholesalers to enhance their business through a trusted and easy shopping experience. As wholesalers can effortlessly join Exemore marketplace and pick their needs from hundreds of adorable products with different sizes and colors.  Through one click, wholesalers can know the available shipping methods and their cost by adding the product weight, moreover, tracking the different stages of order processing. We enable customers to escalate their revenues by providing affordable prices.

For more security purposes, our trade system is set by e-commerce Experts around the world to safeguard the procurement process for customers around the world. Moreover, the use of artificial intelligence facilitates the whole process.

If you have any inquiries, you can contact the support team during the day, or read the hereinafter Frequently asked question.

Please read these FAQs to find your answer.

  1. How can I register as a client?

Upon visiting our website, You will be asked and guided to create an account through simple steps. The information that you need to provide may include your name, your country of residence, your email, and finally, you will be asked to set a confidential password. Thereinafter you will receive a message confirming that you can enjoy easy shopping conducting and tracking your purchase!

  1. shall I register to be able to purchase from Exemore?

Yes, you have to fill in some required information to be able to receive your order.

  1. my account has been suspended unexpectedly, what should I do?

inform our support team through WhatsApp number.

  1. Can I receive my order in one shipment if it includes different products in one shipment?

you can add your items to the cart, and Exemore will collect the products and deliver it in one shipment.

  1. How can I calculate the total price?

if you buy an item, the item’s price will be displayed in the designated section.

but If you want to order wholesale, the wholesale price will be displayed on the screen, moreover; the price of each piece individually.

  1. What is the minimum quantity that can be purchased?

In the add to cart box, you will find the minimum quantity to be purchased.

  1. Can I select different colors and sizes when ordering wholesale?

The package already contains different sizes and colors, so the customer cannot select any other colors and sizes unless it is an option.

  1. How can I know the material that the product is made of?

All the sellers are committed to providing the material accurately in the description section, so you can choose your best!

  1. Can I require additional specifications that aren’t offered by the vendor?

you can add your requirements in the designated section and Exemore will inform the vendor of the updates.

  1. -How can I pay?

The user can choose between multiple payment methods Exemore allows that ensure the Customer’s rights in accordance with e-commerce laws, and in case of order cancellation by Exemore, we are committed to returning the money with the transfer charges included.

  1. Can I modify or change some specifications after placing the order?

The order is placed the moment you are charged; the order’s specification cannot be changed accordingly. If you face difficulty or issues regarding the order, during the period of the order’s preparation, you can contact the customer service team.

  1. Can I cancel the order after placing it?

There is no option to cancel the order after conducting the purchase unless the vendor apologized for his inability to produce the order. accordingly, Exemore shall return the money with the transfer fees included, or deposit the refund in the user’s wallet.

13.  Can I replace the order after receipt?

Exemore Return Policy allows the user to return the product in the hereinafter condition: if the order didn’t match the previously purchased sample. Please read more about the return policy from here.

14. What are the available shipping methods?

overland, overseas, and air freight options are allowed for the customer to choose in between, in addition to the express shipping. Note that the allowed shipment methods may differ according to the country of residence.