KWD
  • English
  • العربية
English
All Categories
    Menu Close
    Currency and Language Close
    KWD
    • English
    • العربية
    English
    Search

    FAQs

    1-How can I register as a client?

    Through the account icon, you can create your account in easy steps. The information that you need to provide may include your name, your country of residence, your email, and finally, you will be asked to set a confidential password. Thereinafter, you will receive a message confirming that you can enjoy easy shopping conducting and tracking your purchase!

    2-How many countries do you operate your business in?

    Currently, we are operating our business in 72 countries around the world, and the residents of these countries can purchase and deliver products from Exemore easily.

    3-How can I know the material of the product?

    All the sellers are committed to providing the material accurately in the description section, so you can choose your best!

    4-How can I know the price of my order?

    Each product page has its wholesale price set by the manufacturers themselves.

    5-What is the minimum quantity that can be purchased?

    Each product has its minimum quantity that you can find on the product page.

    6- Can I select different colours and sizes when ordering wholesale?

    The package already contains different sizes and colours, so the customer cannot select any other colours and sizes unless it is an option.

    7- How can I make sure that the selected colours and sizes will be provided?

    Exemore Quality control team checks carefully the selected colour, sizes, and any other specifications before the shipment take place.

    8-What are the available shipping methods?

    overland, overseas, and air freight options are allowed for the customer to choose in between, in addition to the express shipping method. Note that the allowed shipment methods may differ according to the country of residence.

    9 -How can I pay?

    The user can choose between multiple payment methods that ensure the Customer’s rights in accordance with e-commerce principles, and in case of order cancellation by Exemore, we are committed to returning the money with the transfer charges included.

    10- What currency do you accept?

    All transfers are conducted in dollars, and if the user opts to pay with his/her bank account, it's a must to convert the currency to dollars. For more facilitations, the website enables you to know the products' price in the currency you choose to pay with

    11-How can I know whether the money has been transferred or not?

    Upon the payment, Exemore sends a message on the user account on Exemore, and his email address, confirming the payment process by which the user can track the order processing.

    12-Does the order get immediately purchased after payment?

    Upon payment, which is the final step to purchase, Exemore system initiates and monitors the order manufacturing and processing. The order cannot be cancelled after payment because once the order has been placed, the factory starts producing the order.

    13- Can I modify or change some specifications after placing the order?

    The order is placed the moment you are charged, the order’s specification cannot be changed accordingly. If you face difficulty or issues regarding the order, during the period of the order’s preparation, you can contact the customer service team.

    14- Can I cancel the order after placing it?

    There is no option to cancel the order after conducting the purchase unless the vendor apologized for his inability to produce the order. Accordingly, Exemore shall return the money with the transfer fees included, or deposit the refund in the user’s wallet.

    15- Can I replace the order after receipt?

    Exemore Return Policy allows the user to return the product in the hereinafter condition; if the order didn’t match the previously purchased sample. Please read more about the return policy from here.

    16-What should I do when I receive the order?

    You can open your Exemore account and mark that the order has been received successfully. Also, you can help us with your comments and feedback.

    17-How can I evaluate the product after delivery?

    You can add your comments in the designated section, Hence all the interested visitors can know more about the products through your feedback.

    FAQ For manufacturers

    1-How many countries do we provide a service in?

    We operate our business in 152 countries with huge marketing campaigns, and we are looking forward to serving more countries in the future.

    2-Who is the eligible person to register as a vendor?

    Only Manufacturers are entitled to register as a vendor, and this service isn’t available for wholesale or retail sellers to register as a vendor;as we seek to provide competitive prices.

    3- I don't know if I provided the description correctly according to the structures and grammar, what should I do?

    Exemore team will accurately review the products, hereinafter they will edit the content if it’s needed. Note that the Editing process will maintain the same meaning you intended. You can then check the edited description to know more about the structures used.

    4-What arethe specifications to display a photo for a product?

    the photos must be of high-quality and noticeably clear, and without any attached logos or marks, not even the logo of the manufacturer or the logo of the brand.

    5- What should I do if I don’t have a high-quality photo for the products?

    Exemore gladly offers studio service equipped with the latest imaging technology in order to take good and clear shots of your products. Also, you can ask for a model from both genders. Read more about our services.

    6- How canI display my content on Exemore?

    Vendors shall describe the product using clear and real photos, thereafter Exmore team reviews and check the content, in less than 48 hours, to make sure that the content is free from any mistakes.

    7-Can I modify the content after being displayed?

    Through the product section, You can edit and remove content related to specifications, samples, and prices.

    8- Is there an option to hide the products from the customer?

    Through the designated section for the product, you can remove the content or hide it for some period while preserving the content uploaded.

    9- who shall I call if I face an issue?

    Our customer support team is gladly responding to your inquiries, so please don’t hesitate to contact us.